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Operations Management Seminar

September 21-23, 2002

Novotel Toronto Centre, 
Toronto, ON, Canada

SPONSORED BY CSAA
HOSTED BY API ALARM & DSC

Registration Deadline: September 9, 2002

Updated 08/20/02

Operations Management Seminar Information:


General Information

The seminar will take place Saturday-Monday (September 21-23, 2002) in Toronto, Canada. 

The sponsors of these seminars are the Central Station Alarm Association (CSAA), the Security Industry Association's (SIA) Monitoring Interest Group, and the Monitoring Section of the Canadian Alarm and Security Association (CANASA).

Our host are API Alarm & DSC.

This series of seminars are designed for the operations people working for or delivering services to central stations. 

Registration is open to any interested party and non-members are encouraged to participate. Please see the registration form below for more details. 

The format is interactive with classroom lecture format as needed. 

The goal of these seminars is to provide a forum for networking and open dialogue among central station operation professionals.

Cooperation is the key and international sharing of information is a critical element for the growth of our industry. 

Please plan to attend and share your valuable experience and information with your peers. 


Tentative Schedule

Saturday, September 21, 2002

  • Welcome reception at Toronto Novotel Central 7:00 P.M - 8:30 P.M.

Sunday, September 22, 2002

  • Meeting called to order, 9:00 A.M.
  • Introductions 9:15 A.M.
  • TEAM Organization for Problem Solving Exercise 9:30 A.M.
  • Identification and Prioritization of Central Station Problems/Issues 9:45 A.M.
  • Morning Break 10:30 A.M.
  • Review Status of Revisions to SIA/APCO Operator Training 11:00 A.M.
  • Central Station Software, Issues and Opportunities 11:30 A.M.
  • Lunch (In TEAM meetings to discuss CS Issues) 12:00 P.M.
  • Travel to API Central Station 1:30 P.M.
  • Arrive at API Central Station 2:00 P.M.
  • General Introduction
  • Central Station Tour
  • Administrative Departments Tour
  • Technical and Operations Tour
  • Travel from API Central Station to Novotel Hotel 4:15 P.M.
  • Leave for Group Dinner 6:30 P.M.

Monday, September 23, 2002

  • Breakfast
  • Reconvene Meeting 8:30 A.M.
  • DSC Introduction 8:45 A.M.
  • Travel to DSC Facilities 9:00 A.M.
  • DSC Facilities Tour and discussions 9:30 A.M.
  • Return to hotel 11:30 A.M.
  • Lunch at Hotel Continue TEAM discussions, prepare summaries 12:00 P.M.
  • Presentation of TEAM Conclusions and comments 1:30 P.M.
  • Adjourn 3:00 P.M.

Cost

FEE POLICY: The CSAA Member fee applies to members of CSAA, SIA or CANASA. The Non-Member fee applies to any person employed by a company or organization which is actively engaged in the security industry, but which is not a member of CSAA, SIA or CANASA.

q CSAA Member: $295.00

q Non-Member: $395.00


Course Registration

Registration Deadline: September 9, 2002

Click here to download a registration form (.pdf)


Hotel Information

Novotel Toronto Centre
45 The Esplanade 
Toronto, ON, M5E 1W2 
Canada 

Phone: (416) 367-8900
Fax: (416) 360-8285 
www.novotel.com  
H0931@accor-hotels.com
 

Hotel Reservation Deadline: August 30, 2002

Hotel Rates: 

Single/Double: $165.00 Canadian Dollars (CAD) per night (plus 12% tax)

To reserve your room: 

  • Call Reservations at (800) NOVOTEL or the hotel direct at (416) 367-8900 and give them your information over the phone. Refer to the Central Station Alarm Association so they will know to give you our special rate.

OR

  • Fax this form to the Novotel Toronto Centre at (416) 360-8285 Attn: Reservations

The Novotel Toronto Centre, is conveniently located in the trendy downtown Esplanade area and minutes away from many of the city's finest arts and entertainment venues.  It is also located within walking distance of the financial district, gourmet restaurants, chic shops, galleries, the Hockey Hall of Fame, Skydome and the Harbourfront Centre.  Novotel Toronto Centre's gracious style and hospitality are exemplified by a friendly and attentive staff, elegant decor, and cozy and comfortable rooms.  In addition, the Novotel Toronto Centre offers guest an indoor pool, exercise room, sauna, and whirlpool.

The Novotel Toronto Centre is located about 35 minutes from the airport and there is an airport shuttle that leaves every 20 minutes from Pearson International Airport to Union Station , located one and a half blocks from the hotel.


This seminar series was created to provide information to central station management personnel regarding new technology and personnel management issues. 

Initially the seminars were presented in lecture format, but have developed into an interactive networking group of peers.

If you are not on the ACCENT Listserver - you should be - if you are not networking with your peers, you are missing out on a valuable resource - other folks in your same situation who have been there, done that!

If you have already attended one or more of the management seminars, we thank you for your contribution. This is your group and it works because of you. Keep the ideas coming and continue to participate.

REMEMBER: This is the only forum like this where you can network with your peers and discuss issues that impact your day to day central station management. The information is important and the networking is incredible. 

For questions and more details, e-mail Suzanne George at meetings@csaaul.org or call 703.242.4670, Ext. 15.


 
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Central Station Alarm Association
440 Maple Avenue East
Suite 201
Vienna, VA 22180

Tel: 703/242-4670
Fax: 703/242-4675

E-mail: communications@csaaul.org

© 2000 Central Station Alarm Association

Updated 08/20/02



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