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Updated 04/10/01 Another Successful Call Center Management Seminar "Those who were not able to make the CSAA Central Station Ops meeting, REALLY missed a great time and lots of information! The people who put 'on' the show, Ron Carr, Craig Leiser, Tina Richardson-Jones and CSAA, should REALLY be commended!" wrote Joseph Pfefer, President of Jade Alarm Company, in a recent message to ACCENT list-serve subscribers. The Central Station Alarm Association (CSAA) recently organized another successful Call Center Management Seminar in Ft. Lauderdale, Florida. The host for the event was Security Associates International, Inc. (SAI). Fifty-seven attendees from 37 companies had an opportunity to tour the SAI Pompano Beach facility and to listen to Ron Carr, Senior Vice President and COO, Central Station Monitoring Division, SAI, and the managers of the facility described its running and its interfacing with other SAI Command Centers. Craig Leiser, President, Kismet Group, Ltd and Tina Richardson-Jones, CSAA Director of Membership & Education and President of Figaro Consulting facilitated the meeting. A unique feature of these CSAA seminars is that the attendees themselves serve as informal presenters. "The networking that is accomplished is exceptional. To be able to meet people who have the same problems and to be able to work together towards a solution by itself makes the meeting worth attending," said Marcie Heron, Manager, Emergency Response Center, Voxcom Inc. The quality of the presentations, the opportunity to tour successful, state-of-the-art facilities and the networking opportunities all contribute to the increasing popularity of these seminars. Among the other topics discussed were:
The next Call Center Management Seminar will be held in May 2000 at Wayne Alarm Systems, Inc. in Lynn, Massachusetts. Don't miss it! q |
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