Table of Contents
- Central Station Operator's Level II Training (online)
- Alarm Industry Employee Orientation (online)
- False Alarm Training (online)
- Electronic Security Exposition (ESX)
- CSAA Operations Management Seminar
- NEW: CSAA Signature Series Webinars
- ACCENT Listserver
CSAA Fall Operations Management Seminar
This seminar series was created to provide information to central station operators and supervisory personnel working for or delivering services to central stations. 2011 seminar topics include, “Social Media and the Central Station,” “How to Develop your Future Central Station Leaders,” and “Training Requirements to Monitor Video.” The 2011 CSAA Falls Ops Management Seminar also will feature an update on the ASAP project from the three central stations that are piloting it (Vector Security, United Central Control and Monitronics).
Click Here for Meeting Information!
Cost:
CSAA Member: $400.00 (includes the program and seminar materials, Sunday cocktails and informal networking function, lunches on Monday and Tuesday, and all breaks).
Non-Member: $500.00 (includes the program and seminar materials, Sunday cocktails and informal networking function, lunches on Monday and Tuesday, and all breaks).
FEE POLICY: The CSAA Member Fee applies to CSAA members only. The Non-Member fee applies to any person employed by a company or organization that is actively engaged in the security industry that is Not a member of CSAA.
Click Here for a Meeting Registration Form!
Hotel Information:
Embassy Suites Chicago - Lombard/Oak Brook
707 East Butterfield Road
Lombard, IL 60148
630-969-7500
Hotel rooms at the Embassy Suites Chicago - Lombard/Oak Brook, Ill., are available at the following rates:
- $109/night for King Rooms (single or double occupancy), exclusive of applicable state and local taxes.
- $119/night for Double-Double Rooms (single or double occupancy), exclusive of applicable state and local taxes.
Attendees should call the hotel at 630-969-7500 for room reservations. Be sure to mention that you are with CSAA to receive these exclusive room rates. Hotel Reservation Deadline: Sat., Oct. 29, 2011.
Transportation:
The hotel is located about 14 miles from Chicago O'Hare International Airport or 21 miles from Chicago Midway Airport.
Detailed driving directions and maps can be found on the hotel website at: http://embassysuites1.hilton.com/en_US/es/hotel/CHILMES-Embassy-Suites-Chicago-Lombard-Oak-Brook-Illinois/index.do.
For
questions, contact CSAA's John McDonald at meetings@csaaintl.org or call 703.242.4670, Ext. 17.
CSAA Signature Series Webinars
CSAA is pleased to offer the following webinars to our members and others in the industry.
- Third-Part Listings for Central Stations - Feb. 23, 2011
Thomas Connaughton, Global Business Manager, Life Safety and Security, Intertek (ETL)
This webinar featured what third-party listing means and the benefits it provides to your business and to the industry. Participants learned about their choices in selecting a Nationally Recognized Testing Laboratory (NRTL) and how you can partner with NRTLs to reduce the stress of the listing and auditing process. Attendees took away a basic understanding of the standards, requirements and listing process, as well as the common pitfalls.
- The Cyber Risk—Fears and Myths - Sept. 2, 2010
Mike Kelly, Michael J. Kelly Insurance Agency
This webinar examined first-party (you) and third-party (the world) risks exposures when using of IP (Internet Protocol) networks, including a review of worldwide IP liability. Among the other topics covered were denial of monitoring, virus infections, cyber extortion, cyber crime, the FTC’s Red Flag Rules as related to ID data & biometric ID theft, and e-media data liability. Loss of RMR and software /hardware replacement. The webinar also covered the fears of cyber terrorism and the myths of insurance coverage with case law.
- From Satisfied To Delighted (Raising the bar on customer loyalty) - Oct. 26, 2010
Bob Harris, President, Attrition Busters
This session was specifically designed for alarm company owners, management, office staff, sales teams, and all employees. This was an extremely energetic and interactive seminar conveying dynamic techniques on a host of customer issues specifically designed to light a fire of enthusiasm under everyone in attendance.
This webinar conveyed some fundamental tools that will empower employees and managers to raise the bar in terms of perceived “added value” in doing business with your company as opposed to your competitors. Topics covered in this presentation were the cost associated with losing just one customer, what are satisfied customers, defusing angry customers, better ways to say no when you can’t say yes and mentoring a higher degree of employee ownership of problems. This session gave participants effective tools to take back and immediately employ, whether they have twenty-five minutes or twenty-five years of experience.
- National Industrial Security Systems Listing (UL 2050) - July 21, 2010
Peter Tallman, Underwriters Laboratories (UL)
Download the overheads here!
- 2010 Consumer Contract Update - May 11, 2010
Alan Pepper, Mitchell Silberberg & Knupp LLP- Overheads: Please contact Celia Besore at cbesore@csaaintl.org.
- 2010 CSAA FTC Red Flag Rules - March 30, 2010
Mary Sisak, Partner, Blooston, Mordkofsky, Dickens, Duffy and Prendergast- Not recorded
- 2010 CSAA Social Media Webinar - Feb. 17, 2010
Moderator: Wanda Valenteen, Central Station Manager of The Protection Bureau
Webinar Coordinator: Caryn Morgan, Product Specialist of Bold Technologies
Presenters: Cheryl Perez, Director of Marketing of Alarm Detection Systems, Inc. (LinkedIn); Melissa M. Courville, Client Services & Head of Marketing of DICE Corporation (Facebook); Jennifer Bruce, Account Executive of Bold Technologies (Twitter); and Celia Besore, Vice President of Marketing & Programs at CSAA (Wikis) - 2009 CSAA Sales Webinar - October 8, 2009
Bob Harris, President, Attrition Busters
CSAA and the Security Industry Association (SIA) has established this listserver to allow Central Station managers and operators to network with their peers. Click here for more information.
