Table of Contents
- Central Station Operator's Level II Training (online)
- Alarm Industry Employee Orientation (online)
- False Alarm Training (online)
- Electronic Security Exposition (ESX)
- CSAA Operations Management Seminar
- NEW: CSAA Signature Series Webinars
- ACCENT Listserver
CSAA Operations Management Seminars
Mace CSS will be the host for the meeting.
Details on the meeting including program information will be made available soon.
CSAA Signature Series Webinars
CSAA is pleased to offer the following webinars to our members and others in the industry:
Thursday, September 2, 2010, 3:00pm ET
The Cyber Risk—Fears and Myths
Mike Kelly, Michael J. Kelly Insurance Agency
This webinar will examined first-party (you) and third-party (the world) risks exposures when using of IP (Internet Protocol) networks, including a review of worldwide IP liability.
Among the other topics covered are denial of monitoring, virus infections, cyber extortion, cyber crime, the FTC’s Red Flag Rules as related to ID data & biometric ID theft, and e-media data liability. Loss of RMR and software /hardware replacement.
The webinar will also cover the fears of cyber terrorism and the myths of insurance coverage with case law.
Tuesday October 26th at 2:00pm ET
From Satisfied To Delighted (Raising the bar on customer loyalty)
Bob Harris, President, Attrition Busters
This session is specifically designed for alarm company owners, management, office staff, sales teams, and all employees.
An extremely energetic and interactive seminar conveying dynamic techniques on a host of customer issues specifically designed to light a fire of enthusiasm under everyone in attendance.
This webinar conveys some fundamental tools which will empower employees and managers to raise the bar in terms of perceived “added value” in doing business with your company as opposed to your competitors.
Topics covered in this presentation will be the cost associated with losing just one customer, what are satisfied customers, defusing angry customers, better ways to say no when you can’t say yes and mentoring a higher degree of employee ownership of problems. In this session you will acquire some very effective tools to take back and immediately employ in your job whether you have twenty-five minutes or twenty-five years of experience!
A very high degree of energy and audience participation will keep you engaged, highly entertained and will generate considerable takeaway and enthusiasm.
- NEW: National Industrial Security Systems Listing (UL 2050) - July 21, 2010
Peter Tallman, Underwriters Laboratories (UL)
Dowload the overheads here!
- 2010 Consumer Contract Update - May 11, 2010
Alan Pepper, Mitchell Silberberg & Knupp LLP- Overheads: Please contact Celia Besore at cbesore@csaaintl.org.
- 2010 CSAA FTC Red Flag Rules - March 30, 2010
Mary Sisak, Partner, Blooston, Mordkofsky, Dickens, Duffy and Prendergast- Not recorded
- 2010 CSAA Social Media Webinar - Feb. 17, 2010
Moderator: Wanda Valenteen, Central Station Manager of The Protection Bureau
Webinar Coordinator: Caryn Morgan, Product Specialist of Bold Technologies
Presenters: Cheryl Perez, Director of Marketing of Alarm Detection Systems, Inc. (LinkedIn); Melissa M. Courville, Client Services & Head of Marketing of DICE Corporation (Facebook); Jennifer Bruce, Account Executive of Bold Technologies (Twitter); and Celia Besore, Vice President of Marketing & Programs at CSAA (Wikis) - 2009 CSAA Sales Webinar - October 8, 2009
Bob Harris, President, Attrition Busters
CSAA and the Security Industry Association (SIA) has established this listserver to allow Central Station managers and operators to network with their peers. Click here for more information.
