CSAA Central Station Operators Level 1
Frequently Asked Questions

• My current copy of the FAAP software is loaded onto a laptop in a standalone mode. I need to move it to a dedicated server for multi-user use. How do I do that?
  Click here. (Many thanks to Carl W. Burger, Network Dynamics Inc., for these instructions).

• I have different fees for residential and commercial accounts. How can I use FAAP?
  FAAP allows for multiple jurisdictions, so the solution is to create two jurisdiction-- JurCommercial and JurResidential. Each jurisdiction can now have different fee structure.

• I have entered an incorrect false alarm. How can I delete it?
  Click here.

• I want to delete a jurisdiction, but it asks me for special code. What is it? 
  Send an e-mail to communications@csaaintl.org with a request for this code.

• I'm using Windows 2000 and I'm getting errors. What do I need to do?
  Click here.

• Is our current database easily transferred to your program?
  The FAPP database is also access.  A good access programmer should be able to do it without a problem.

• Is your program compatible with CAD software?
  There is presently no interface to CAD.  Manual input of false alarms is pretty fast, so that should not be a problem.

• Will your program identify whether an alarm location is registered or non-registered? What happens then?
  Yes it does, and in fact it can automatically bill a penalty for an unregistered false alarm if that's what your ordinance calls for.

• If the alarm proves to be false, what does the program do then?
  You input, real and false, alarms and, in the case of the false ones, it bills them according to your ordinance (ex: 1^st is free, 2^nd is $25, 3^rd is $50, etc)

• Is the program able to identify locations that hit a predetermined number of false alarms within a set time frame? What happens then?
  Yes, you set your limit at which you suspend response (ex: 6th false alarm suspends response). When the 6th false alarm, and every one after, occurs a window pops up to tell you that the account has reached the suspension level.

• What kind of reports can be generated?
  There are ten preprogrammed reports and they, and others, are written in "Crystal Reports" so a Crystal knowledgeable programmer can make custom reports.

• Can mass mailings be generated for annual registration notices?
  Yes, the software will automatically generate a billing for permit/registration renewals.

• Can mailings be generated for violators--either non-registered or chronic false alarm responses?
  Yes.