CSAA Central Station Operators Level 1
Frequently Asked Questions

• We were attempting to install FAAP on a new workstation for the new records clerk. We need to import all our old info from the old system into the new software.   We have the old FAAP data file, but the new software doesn’t want to import it, it there a way to export the old data without the old software? The PC it was originally on, was taken out of service. In addition, when I select Import from the FAAP menu and browse to the old FAAP Database.  It gives me a error reading input file. Error 3420.  Any ideas?
  
  The simplest way to do this would be to copy the database files to the Faap database directory of the new computer.
  You would then need to register with the same code that was used previously.
  If you don’t have that code, you need to get a new one.
  

  Open the Faap database in Microsoft Access.
  If you are running a newer version than 97, it will ask you if you want to convert, but say no.
  Open the Disposition table.
  The first record has a date filled in on it.
  Blank out the date.
  Visit http://www.csaaul.org/faap.htm and look under "Basic Instructions," on how to get the new code.
  

• My current copy of the FAAP software is loaded onto a laptop in a standalone mode. I need to move it to a dedicated server for multi-user use. How do I do that?
  Click here. (Many thanks to Carl W. Burger, Network Dynamics Inc., for these instructions).

• I have different fees for residential and commercial accounts. How can I use FAAP?
  FAAP allows for multiple jurisdictions, so the solution is to create two jurisdiction-- JurCommercial and JurResidential. Each jurisdiction can now have different fee structure.

• I have entered an incorrect false alarm. How can I delete it?
  Click here.

• I want to delete a jurisdiction, but it asks me for special code. What is it? 
  Send an e-mail to communications@csaaintl.org with a request for this code.

• I'm using Windows 2000 and I'm getting errors. What do I need to do?
  Click here.

• Is our current database easily transferred to your program?
  The FAPP database is also access.  A good access programmer should be able to do it without a problem.

• Is your program compatible with CAD software?
  There is presently no interface to CAD.  Manual input of false alarms is pretty fast, so that should not be a problem.

• Will your program identify whether an alarm location is registered or non-registered? What happens then?
  Yes it does, and in fact it can automatically bill a penalty for an unregistered false alarm if that's what your ordinance calls for.

• If the alarm proves to be false, what does the program do then?
  You input, real and false, alarms and, in the case of the false ones, it bills them according to your ordinance (ex: 1^st is free, 2^nd is $25, 3^rd is $50, etc)

• Is the program able to identify locations that hit a predetermined number of false alarms within a set time frame? What happens then?
  Yes, you set your limit at which you suspend response (ex: 6th false alarm suspends response). When the 6th false alarm, and every one after, occurs a window pops up to tell you that the account has reached the suspension level.

• What kind of reports can be generated?
  There are ten preprogrammed reports and they, and others, are written in "Crystal Reports" so a Crystal knowledgeable programmer can make custom reports.

• Can mass mailings be generated for annual registration notices?
  Yes, the software will automatically generate a billing for permit/registration renewals.

• Can mailings be generated for violators--either non-registered or chronic false alarm responses?
  Yes.