Five Diamond Central Stations 

Table of Contents

• What is the Five Diamond Program?
• Who can become a Five Diamond?
• What are the benefits of becoming a Five Diamond Central Station?
• How much does it cost?
• How do we apply?
• How do we renew?
• List of Five Diamond Central Stations
• Questions?

What is the Five Diamond Program?

The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because:

     It signifies five points of excellence:

1) Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM.

2) Commitment to the highest levels of customer service.

3) Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.

4) Commitment to raising the industry standards through CSAA membership and participation in its activities.

5) Commitment to reducing false dispatches.

Who can become a Five Diamond?

The CSAA's "Five Diamond 100% Operator Certified Central Station" designation is granted to those central stations who:

• have 100% of its central station operators certified by the CSAA Central Station Operator Level I Online course and 

• further pledge to continue all future certifications through the CSAA ; and

• are CSAA members in good standing (click here to access the CSAA Membership application form)

• and satisfaces all the requirements of the five points of excellence.

Companies achieving and maintaining their Five Diamond Certification are committed to serving the public and the AHJs through the professional development and standardization of training for all their central station operators. 

This certification, and its annual renewal, demonstrate a commitment of the Five Diamond Central Station to the continual upgrade in the performance levels of the central station operators who are the first line of defense in private sector emergency response.

It can also by used as a sales tool differentiating your company from the more than 5,000 non FM approved, UL Listed or Five Diamond Approved!

Q: Can I advertise that I participate on the CSAA Five Diamond Program?
A: Yes, you may advertise that you have complied with all the Five Diamond program requirements for the year during which you have received certification or re-certification. The CSAA provides initial camera-ready copy and logos for your use. The CSAA has a specific in house CSAA Five Diamond Program Administrator that routinely reviews criteria of each company.

Cost

Q: What is my cost for the CSAA Five Diamond Certificate Program?
A: There is no direct cost for the certification other than compliance.

How do we apply?

Once a central station has satisfied the requirements, please submit the completed notarized form found below.

• Application form (requires Adobe Acrobat Reader)

• Please also submit a copy of the completion certificates (printed from the online course).

• IMPORTANT: Remember to indicate maiden name if used at the time of course completion.

How do we renew?

Each Five Diamond certification is valid for one year. Certification may be renewed by demonstrating that:

• all new operators hired since the initial certification have been trained through the CSAA Central Station Operator Online course; and

• CSAA membership remains in good standing.

Submit the completed, notarized application form, along with copies of the completion certificates (printed from the online course) of any new operators hired since the initial certification. Canadian companies are exempt from the Notary requirement.

Please contact Becky Lane, CSAA's Director of Membership at 703/242-4670, Ext. 18 or memberservices@csaaul.org