Updated 05/22/01

Operations Management Seminar Information:

• General Information
• Tentative Schedule
• Cost
• Meeting registration
• Hotel reservation

General Information

The June 4-5, 2001 Seminar will be hosted by Alarm Detection Systems, Inc. in Aurora, IL.

The seminar will take place on Monday and Tuesday (June 4-5) in the ADS training center with an informal Early Bird reception at the hotel on Sunday evening.  A block of hotel rooms are being reserved in Lisle, IL.

The sponsors are the Central Station Alarm Association (CSAA), the Security Industry Association's (SIA) Monitoring Interest Group and the Monitoring Section of the Canadian Alarm and Security Association (CANASA).

This series of seminars are designed for the operations people working for or delivering services to central stations. 

Registration is open to any interested party and non-members are encouraged to participate. Please see the registration form below for more details. 

The format is interactive with classroom lecture format as needed. 

The goal of these seminars is to provide a forum for networking and open dialogue among central station operation professionals.

Participants are from CSAA, and SIA. 

Cooperation is the key and international sharing of information is a critical element for the growth of our industry. 

Please plan to attend and share your valuable experience and information with your peers. 

Tentative Schedule

This is the preliminary agenda.  Please send any topics you would like to discuss and for consideration to Craig Leiser at cleiser@aol.com.  The final agenda with speakers, etc. will be faxed out to registrants and posted on the CSAA website www.csaaul.org, as well as the ACCENT List server. 

Items in blue indicate changes to the previous agenda.

Sunday, June 3rd 

·       5:30-7:00pm - Early Arrivals reception - Hilton Lisle/Naperville

Monday, June 4th 

• Breakfast on own in Hotel (full buffet breakfast included in Hotel room rate)

• 8:00-8:30 am - Welcome & introductions at Alarm Detection Systems 

• 8:30-9:30 am - Discussion of content and responses to ACCENT topics since last meeting

• 9:30-10:00 am – Identify and prioritize roundtable topic selections for discussion

• 10:00-10:15 am - Break

• 10:15-noon – Internet Monitoring, DMP and Radionics, (Speakers invited by ADS)

• Noon-1:30 pm - Luncheon & Roundtable discussion

• 1:30-2:30 pm – SIA/APCO operator training. Review uses, results, discuss any needed change

• 2:30-3:00 pm  - Training for Customer Service, J. Martins, Director of Training, SAI

• 3:00-5:30 pm – "Call Center Management" Alarm Detection Systems style.  Facility tour and Reception

• 6:30 pm – Group dinner, location to be determined

Tuesday, June 5th 

• Breakfast on own in Hotel (full buffet breakfast included in Hotel room rate)

• 8:00-9:00 am - Review of Roundtable Topics from previous day by table facilitators

• 9:00-10:00 am – Consideration of special monitoring conditions, such as CO, AC Power, Water level, etc. Procedures, equipment, problems 

• 10:00-10:15 am Break

• 10:15 –11:30 am “Sixty (60) Ideas in Sixty Minutes” J. P. Shull, Centex Hometeam Security

• 11:30 - Noon - Technology Updates, Voice recording equipment, receivers, UPS, Telephone switches, etc. Personal experiences of central station management as well as manufacturers

• Noon-1:30 pm - Luncheon & Roundtable discussion (Continue technology updates) 

• 1:30-3:00 pm - SIA, CSAA, NBFAA Monitoring works in progress and trends  (APCO Project 36 for example)

• 3:00 pm - Adjournment 

Cost

• CSAA Member: $295.00 [Includes the program and seminar materials, Early Bird Reception and Lunch both Monday and Tuesday]

• Non-Member: $395.00 [Includes the program and seminar materials, Early Bird Reception and Lunch both Monday and Tuesday]

Course Registration

Click here to download a registration form (.rtf)

Hotel Information

Lisle is conveniently located at the intersection of I-88 and I-355, 25 miles west of Chicago, and 25 minutes from O'Hare and Midway airports.

ROOM RATES: Single/Double: $99.00 per night (plus 9% tax) - Includes a full buffet breakfast

Click here to download form (.rtf)

This seminar series was created to provide information to central station management personnel regarding new technology and personnel management issues. 

Initially the seminars were presented in lecture format, but have developed into an interactive networking group of peers.

If you are not on the ACCENT Listserver - you should be - if you are not networking with your peers you are missing out on a valuable resource - other folks in your same situation who have been there, done that!

If you have already attended one or more of the management seminars we thank you for your contribution. This is your group and it works because of you. Keep the ideas coming and continue to participate.

REMEMBER: This is the only forum like this where you can network with your peers and discuss issues that impact your day to day central station management. The information is important and the networking is incredible. 

For questions and more details, e-mail Suzanne Gerhart-George at meetings@csaaul.org or call 703.683.2949.

Home | Site Map | News | E-mail Us
About CSAA | Membership Directory
Board & Staff | Committees
Publications | Standards
Issues | Links
Training | Calendar | Meetings