Topics of Interest
Central Station and Customer Service Manager Track
Track Organizer: John Brady, TRG Associates
We are looking for hands-on customer service presentations designed for middle management and senior executives.
Topics for Consideration
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Customer Problem Notification Systems and Solutions
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Customer Phone Etiquette
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Customer Service Department Dynamics and Management Structure
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Customer Resign Process
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Saving the Upset Customer
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Customer Service Automation–Opportunities
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Understanding the Root of the Service Problems and Changing Yours to be Responsive
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The Reasons for Customer Attrition – Minimizing the Reasons through Organizational Changes
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Web Based Central Station Operating Training Update
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Round Table Discussion – Live Customer Service Experiences
Financial and Business Management Track
Track Organizer: Michael Jones, ProFinance
This track will focus on current and developing issues designed to help owners and managers better analyze, manage, and improve their respective businesses. Likely attendees will be owners, CEOs, CFOs, and service providers.
Track Topics for Consideration
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Utilizing the Industry Database to Create Value
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Reducing Attrition via Attrition Analysis
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Developing & Financing New RMR
Opportunities
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Third Party v. Owned Central Station – Financial and Operational Positives & Negatives
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Creating and Working with a Strong Board of Directors
Sales Track
Track Organizers: David Combes, Ademco Group, & Steve Rubin, Security Associates International (SAI)
These presentations should help answer whether companies manage their sales departments effectively and efficiently.
Track Topics for Consideration
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Development of your Sales and Marketing Plan
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Training the Trainer
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Sales Compensation
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Recruiting for Success
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Measuring Progress and Performance
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Bringing the Best Out of Your Salespeople
Technical Track (Business Training for Technical Supervisors and Managers)
Track Organizers: John Judd, Bosch Security Systems, and Tom Rogers, Vector Security
The objective of the Technical Track is to offer Technical Supervisors and Managers a way to develop a sense of "Techs are Businessmen" and to enhance their ability to assist and train their Technicians to develop a businessman’s view of their role in the industry, in their company and in their responsibilities to the customer. For example, it could include ideas to improve communications for techs both internally and externally with customers.
Track Topics for Consideration
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Sensor Technology
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Remote Video Monitoring Opportunities
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Remote Access Control Opportunities
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New Developments and Opportunities in Home Automation
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New Developments and Opportunities in Remote Facilities Management
General Session
Put on your thinking caps...this is about the "Big Picture"! Presentations should focus on how to better manage your business and how to make it grow.
Session Topics for Consideration
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What Is Quality In Your Central Station? - How and Why To Measure It, Costs vs. Benefits
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E & O Insurance: What It Means To Your Business
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Monitoring On the Move: What’s In It for Us? - Vehicle, Personnel Tracking, Monitoring The Public
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Video/Access Control In The Central Station - For Business Management, Remote Video
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Sensors - What Does the Future Hold?
Luncheon Topics
Track Topic for Consideration
- Charitable Contributions Requests - How to Handle Them and Not Feel Guilty.
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