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Central Station Alarm Association
440 Maple Avenue East
Suite 201
Vienna, VA
22180


Tel: 703/242-4670
Fax: 703/242-4675
E-mail: communications@csaaul.org


© 2004-2005 Central Station Alarm Association


Please thank our 2005 NASS EX Exhibitors: ABM Data Systems, ADI, AES-Intellinet, Bold Technologies, Bosch Security Systems, Brakke-Schafnitz Insurance, Brivo Systems, Central Station Alarm Assoc., The C-Moor Group, DICE Corporation, Digital Security Controls (DSC), DMP, GE Monitoring Automation Systems, GE Security, Honeywell Security, Innovative Business Software, Inc., Installation Quality Cert. Program, Keyscan, Inc., Micro Key Software, NAPCO Security Systems, Inc., NIA Group, OzVision, Peterson Bits, Fasteners & Tools, PSA Security Network, SDM Magazine, Security Dealer Magazine, Security, Inc., Security Sales & Integration, Security Systems News, and SP&T News

Our sponsors: ADI (Beverages for the Opening Social Event); Alert Alarm of Hawaii (Board of Directors' Dinner); Altronix Corp. (CSAA Board of Directors' Luncheon); Bosch Security Systems (Saturday Continental Breakfast, Sunday morning and afternoon Coffee Breaks); Digital Security Controls (DSC) (Friday Continental Breakfast); GE Monitoring Automation Systems (MAS) (Saturday afternoon Coffee Break); GE Security (Exhibit Hall Lunch); Honeywell Access Systems (Food at Exhibit Hall Happy Hour); LaSalle Bank (Friday morning Coffee Break); and System Sensor (Sunday Continental Breakfast)

and sponsoring organizations: Alabama Alarm Association (AAA); Alarm Association of Florida (AAF); California Alarm Association (CAA); Illinois Electronic Security Association (IESA); Louisiana Burglar & Fire Alarm Association (LBFAA); Massachusetts Systems Contractors Association (MSCA); Mississippi Alarm Association Inc. (MAA); New Hampshire Burglar & Fire Alarm Association (NHBFAA); New Jersey Burglar & Fire Alarm Association (NJBFAA); New York Burglar & Fire Alarm Association (NYBFAA); Pennsylvania Burglar and Fire Alarm Association (PBFAA); SDM Magazine; Security Dealer Magazine; Security Systems News; Security Sales & Integration; SP & T News; and Tennessee Burglar & Fire Alarm Association (TBFAA); and Wisconsin Burglar & Fire Alarm Association (WBFAA).


Presentations from the North American Security Symposium & Exhibitions (NASSEX)

To access the overhead/handouts, please click on the presentation title, except where otherwise indicated.


FRIDAY, MAY 13, 2005

8:30 AM:

Recording in the Central Station:
Benjamin Dickens, Jr., Esq. and Alan Pepper

Recruiting, Managing & Motivating a Highly Effective Sales Team:
Lou Sepulveda

Forensic Case Studies of Alarm Liability:
Jeffrey Zwirn--NO OVERHEADS WILL BE POSTED

9:30 AM:

Communication Options:
Irv Fisher

10:45 AM:

Motivational Leadership:
Ken Krisby

1:30 PM:

What to Say: Real Responses to Handle Customer Problems:
Dan Reynolds

RMR Creation Cost Outline:
John Brady

Vehicle & Asset Tracking:
John Tedesco

3:15 PM:

Receivers, Receiver Formats and Receiver Upgrades:
Sascha Kylau

3:30 PM:

The Attrition Busters:
Bob Harris

Introduction to VOIP:
Brad Smith and Michael Suhanovski


SATURDAY, MAY 14, 2005

2:30 PM:

Central Station Design and Functionality:
Please access each individual presentation by clicking on the presenter's name:
Moderator: Mary Smith
Panelists: Mark Burnett, Teresa Gonzalez, Rick Raper, and Ted Stoler

The Real Leadership Callenge:
Peter LaChance--NO OVERHEADS USED

Forensic Video and Audio, New Tools and Invetigative Techniques:
Robert Sanderson--NO OVERHEADS AVAILABLE

3:30 PM:

How to Outperform & Outlast the Competition
Peter LaChance--NO OVERHEADS USED


SUNDAY, MAY 15, 2005

10:45 AM:

Attrition Statistics Review:
John Brady

11:00 AM:

Hands on Workshop:
E.J. Rodrigues

High-End Integrated Residental Security:
Craig Leiser

Acquisitions:
Hugh Van der Veer

12:15 PM:

The SDM 100:
Susan Whitehurst--NO OVERHEADS AVAILABLE AT THIS TIME

1:30 PM:

The Central Station of the Future:
Pamela Petrow, Clifford Dice and Sascha Kylau

Bridging the Gap between Detection and Delay:
John Hunepohl--NO OVERHEADS AVAILABLE AT THIS TIME

Marketing and Growing your Security Business:
Sandra Jones

3:00 PM:

Compensation and Incentive Programs:
Pamela Petrow--NO OVERHEADS WILL BE LISTED
Anyone interested in this survey, may purchase it by contacting Celia Besore at 703-242-4670, x. 16 or communications@csaaul.org