Updated 04/10/01
Central Station Management Seminar Information:
Schedule of
Events
SUNDAY November 7th:
MONDAY November 8th:
Ron Carr, Senior Vice
President and COO, Central Station Monitoring
Division, Security Associates International, Inc;
Craig Leiser, President,
Kismet Group, Ltd; and
Tina Richardson-Jones,
CSAA Director of Membership & Education and
President of Figaro Consulting.
How does this central station "run"
and how does it interface with other SAI Command
Centers? This session will show you how they do it.
the significant commercial software in
use today comes from MAS, ABM, SIMS, DICE and BOLD
with several proprietary systems.
Please be prepared to talk about your
operating software.
11:30 - Noon -
Roundtable Discussion on the above topic
Noon - 1:00 -
Luncheon (at the hotel) - Roundtable discussion
continues
1:00 - 2:00 -
Application of Value Added Technology:
Several technologies are in use that
potentially add value to central station operations
such as: two-way voice, video verification, dealer
interface, automatic paging, etc.
What do you use? Please be prepared to
share your knowledge with others.
A presentation of the findings from the
last call center management seminar and the
application to Y2K preparedness.
TUESDAY November 9:
8:00 - 9:00 -
Continental Breakfast and Roundtable Discussions
9:00 - 12:30 - Tour
of Security Associates International Facilities -
Transportation will be provided.
Luncheon (at SAI)
1:00 - 2:00 - Human
Resources Issues:
Employee motivation, evaluation,
training and scheduling among other topics.
Each roundtable will tackle one issue, e.g.
training criteria; performance measurements; other
topics recommended by the group which will then be
presented to the rest of the group.
Click
here to download registration form. It is in Microsoft™
Word 6 format.
Click
here to download information on the hotel. It is in
Microsoft Word 6 format.
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