Table of Contents

• Welcome
• NEW: Central Station Operator's Level I Training (on-line)
• Operations Management Seminars
• ACCENT listserver
• ACCENT archives
• Disaster Management Web Section
• Virus fighting information
• Articles and news of interest

Welcome to the Operations Management Page. This section is for you if your work revolves around central stations.

In this section, we will be exploring issues that have been raised at the Central Stations Management Seminars and through the Listserver ACCENT.

On behalf of CSAA, I would like to thank you for visiting our operations management site.

The CSAA Operations Management Seminar program began in 1995. Designed to provide training to central station operations personnel, these seminars take place at a host member central station with an accompanying tour of the host facility.

In 1997, the CSAA Board opened attendance to include non-member companies interested in central station operations.

Seminar Dates:

October 3-5, 2004: CSAA Operations Management Seminar, San Antonio, texas. Hosted by United Central Control. Click here for more information

In April of 1999, CSAA and SIA partnered in the creation of the Listserver ACCENT. Opened initially to graduates of the SIA “Train-the-Trainer”course and CSAA Management seminar participants, the Listserver is now open to central station operations personnel, member or non-members.

Click here for more information about ACCENT.

The issues that have been raised from the Management Seminars and Listserver will be explored in more detail on this section-as time goes by, we will be refining and adjusting the page based on your comments and requests.

Please address your comments, offers to be a guest writer and topics you would like to see covered to Celia Besore at communications@csaaul.org. 

ACCENT Listserver Archives

• Click here to access the archives

The Operations Management Seminar Series was initiated in 1995 by the then-President of CSAA, Dave Carter, with great success.

The first seminar was at Rollins in Atlanta. Additional seminars have been held at C.O.P.S. Monitoring, Brink’s Home Security, Safeguard Security Services, Security Associates International, and Wayne Alarm.

Craig Leiser of Kismet Group Ltd. is the Chair of these seminars, along with At the Brink’s Management seminar, attendees discussed ways of keeping the dialogue going after the seminars were over. As a result, Tina Richardson Jones, a former CSAA employee and Leiser approached Jay Hanger at the Security Industry Association to see if SIA was interested in sharing a listserve.

Jay already had plans for a listserve for the attendees at the SIA “Train-the Trainer” program so CSAA teamed up and today have a very successful listserver with more than 300 participants.

These questions, comments and responses are the words of the writers and do not represent any more than a dialogue among peers. We are not providing all comments and responses in this report, only a sample of the issues. In future reports we will cover the topics in more detail.

Click here to access the archives

Online Sources of Virus Information

Below is a list of online resources. Some of these sites have links to additional sites. Most of the sites belong to companies that develop anti-virus software; however, they are still good sources of information. This list is for informational purposes only.

General Information

• NIST Virus Information Page -The Computer Security Resource Clearinghouse (CSRC) is part of the National Institute of Standards and Technology. The institute is designed to collect and disseminate computer security information and resources.
  http://csrc.nist.gov/virus/

• The CERT Coordination Center -The CERT Coordination Center is part of the Networked Systems Survivability Program in the Software Engineering Institute, a federally funded research and development center at Carnegie Mellon University. The CERT/CC is a member of the Carnegie Mellon Institute for Survivable Systems (CMISS) team.
   http://www.cert.org/

Developers of Antivirus Software

• Symantec Antivirus Research Center - Symantec is a leading provider of virus protection, risk management, Internet content and e-mail filtering, and mobile code detection technologies to customers.
  http://www.symantec.com/avcenter/

• ICSA.net Virus Alert - ICSA.net, is security technology company. Its ICSA Labs sets standards, performs research, tracks and measures risks, and certifies 98 percent of the market's anti-virus software, network firewalls, intrusion detection, cryptography and IPSec products.
  http://www.icsa.net/index.shtml

• Dr. Solomon's Virus Central - Dr Solomon's Software is one of the world's leading developer of computer virus detection, identification and disinfect ion tools. It has an installed user base exceeding 20 million worldwide. In 1998, Network Associates, a global leader in network security and anti-virus software, purchased Dr Solomon's. The site includes virus alerts, technical papers, a virus info library, etc. In addition, they have a subscribable e-mail newsletter.
  http://www.drsolomon.com/vircen/

• F-Secure Computer Virus Info Center - This service is provided by the F-Secure Anti-Virus Support Team. The database is updated several times a week. The virus description service, now in its sixth year, was the first anti-virus web site ever.
  http://www.datafellows.com/vir-info/

• Stiller Research Virus Information - Stiller Research is the developer and publisher of Integrity Master, the only ASP product capable of scanning for viruses. The site has news on viruses and virus hoaxes.
  http://www.stiller.com/

• Virus Bulletin Home Page - Virus Bulletin is a technical journal on developments in the field of computer viruses and anti-virus products. It also has a list of hoaxes.
  http://www.virusbtn.com/

• McAfee Virus Pages - One of the most respected developers of antivirus products (VirusScan). The home page for McAfee has information about the latest virus.
  http://www.mcafee.com/

• Sophos Virus Information Page - Sophos was one of the first companies to respond to the computer virus problem. Its site has a list of the top ten viruses, virus analyses, hoaxes & scares, articles, white papers, and email notifications subscription.
  http://www.sophos.com/virusinfo/

• InoculateIT Virus Information Center – This site is the property of Computer Associates. The site has an introduction on computer viruses, FAQs, a glossary of terms, how to establish anti-virus policies, how to manage virus incidents, how to choose antivirus software, how to protecting groupware messaging systems, etc.
  http://www.cai.com/virusinfo/

• Trend Virus Information Center - Site has a list of new viruses, a virus encyclopedia, a weekly virus report, security alert archives, a place to submit suspicious files, a virus primer, and a glossary of terms.
  http://www.antivirus.com/vinfo/

If you have other resources, please e-mail the information to communications@csaaul.org to add it to the list.

Articles and news of interest

• Read Tina Richardson-Jones' You Can't Put a Price on Praise--from Security Sales.  (06/13/00)

• Read Craig Leiser's Minding Your Monitoring! Station Selection Is Central to Your Business--from Security Sales.  (06/13/00)

• Read Security Sales article on "12 Vital Tips for Operating a Central Station" here (06/01/00)

• Request for Monitoring Restrictions Information (05/05/00)

• CSAA Disaster Preparedness Web section (05/05/00)