Updated 04/10/01

Central Station Management Seminar Information:

• General Information
• Tentative Schedule
• Cost
• Meeting registration
• Hotel reservation

General Information

The September 10-12 Seminar will be held at Voxcom in Edmonton, Alberta, Canada - Meal Functions and the seminar sessions will be at the Fantasyland Hotel which is located at the West Edmonton Mall.

Our hosts are Brad Sparrow, President and CEO and Marcie Heron, Manager, Emergency Response Center, Voxcom, Inc. and their entire organization. 

The chairs are Craig Leiser, President, Kismet Group and Tina Richardson-Jones, President, Figaro Consulting. 

The sponsors are the Central Station Alarm Association (CSAA), the Security Industry Association's (SIA) Monitoring Interest Group and the Monitoring Section of the Canadian Alarm and Security Association (CANASA).

This series of seminars are designed for the operations people working for or delivering services to central stations. 

Registration is open to any interested party and non-members are encouraged to participate. Please see the registration form below for more details. 

The format is interactive with classroom lecture format as needed. 

The goal of these seminars is to provide a forum for networking and open dialogue among central station operation professionals.

For the first time this seminar is being held in Canada - Participants are from CANASA, CSAA, and SIA. 

Cooperation is the key and international sharing of information is a critical element for the growth of our industry. 

Please plan to attend and share your valuable experience and information with your peers. 

Tentative Schedule

This is the preliminary agenda - the "fleshed out agenda" with speakers, etc. will be faxed out to registrants and posted here later on, as well as the ACCENT Listserver. 

Sunday, September 10th 

• 5:30-7:00pm - Early Arrivals reception - Fantasyland Hotel

Monday, September 11th 

• 7:30am-8:00am - Continental Breakfast (hotel)
• 8:00am-8:30am - Welcome & introductions
• 8:30am-10:30am - "Call Center Management" Voxcom style
• 10:30 -11:30 - Canada and the U.S. - what is the same and what is different in monitoring?
• 11:30-noon - Roundtable topic selections
• Noon-1:30 - Luncheon & roundtables
• 1:30-2:30 - Human Resource Practices - Bill Robertson, Speaker
• 2:30-3:30 - Back to the Basics - Marketing, sales, installation, operations services, monitoring, customer service & field service. Tying the whole package together. Speakers tba
• 3:30pm-7:30pm - Trip to Voxcom and wine & cheese reception

Tuesday, September 12th 

• 7:30am-8:00 - Continental Breakfast
• 8:00am- 9:00am - Review of Roundtable Topics
• 9:00am- 11:00 - Continuation of Back to the Basics-Speakers TBD
• 11:00-Noon - Technology Update
• Noon-1:30 - Luncheon & Roundtables
• 1:30-3:00 - SIA, CSAA, CANASA Monitoring works in progress and trends
• 3:00pm - adjournment

Cost

CSAA/SIA/CANASA Member: $295 [Includes the program and seminar materials, Early Bird Reception, Continental Breakfast and Lunch both Monday and Tuesday. Attendees are responsible for lodging and other meal expenses.]

Non-Member: $395 [Includes the program and seminar materials, Early Bird Reception, Continental Breakfast and Lunch both Monday and Tuesday. Attendees are responsible for lodging and other meal expenses.]

Course Registration

Click here to download registration form. It is in Microsoft™ Word 6 format.

Click here to access registration form (rtf format)

Click here to access registration form (pdf format--Requires Adobe Acrobat Reader-download here)

Hotel Information

ROOM RATES:

• Superior Room $109.00CAN per night

• Executive Room $129.00 CAN per night 

• Theme Room $149.00 CAN per night

Call Reservations at (800) 661-6454 or the hotel direct at (780) 444-3000 and give them your information over the phone. Refer to the Central Station Alarm Association Meeting so they will know to give you our special convention rate. 

OR

Fax the form below to the Fantasyland Hotel @ (780) 444-3294 Attn: Reservations

See the hotel form below - The form includes airport and transfer information.

Click here to download hotel reservation form. It is in Microsoft™ Word 6 format.

Click here to access hotel reservation form (rtf format)

Click here to access hotel reservation form (pdf format--Requires Adobe Acrobat Reader-download here) 

This seminar series was created to provide information to central station management personnel regarding new technology and personnel management issues. 

Initially the seminars were presented in lecture format, but have developed into an interactive networking group of peers.

If you are not on the ACCENT Listserver - you should be - if you are not networking with your peers you are missing out on a valuable resource - other folks in your same situation who have been there, done that!

If you have already attended one or more of the management seminars we thank you for your contribution. This is your group and it works because of you. Keep the ideas coming and continue to participate.

REMEMBER: This is the only forum like this where you can network with your peers and discuss issues that impact your day to day central station management. The information is important and the networking is incredible. 

For questions and more details, e-mail Tina Richardson-Jones at tina@csaaul.org or call 703.683.2949.

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