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APCO And CSAA Conduct Test Project For
Third Party Call Center Communications
Joint Project Seeks to Develop Product to Increase Efficiency and
Decrease Errors in PSAP to Alarm Company Communication
FOR IMMEDIATE RELEASE
Contact: Courtney McCarron
202.833.9600
mccarronc@apco911.org
January 4, 2005, Washington, DC - The Association of Public-Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) announced today they are joining forces to develop a product that will be consistently used by computer aided dispatch (CAD) vendors and alarm companies for public safety answering points (PSAPs) to increase efficiency and decrease errors.
APCO International established the CAD to CAD Interconnectivity Project, Project 36, in August 2000 to explore the interconnectivity between different CAD systems. In August 2004, APCO International encouraged the expansion and spin-off of Project 36 with the inclusion of voice and data exchange between PSAPs and Telematics service providers (TSPs) as well as Central Station Alarm Companies. The APCO International Board of Officers assigned the expanded version of this data exchange development program between PSAPs, TSPs, and Central Stations to a new Third Party Call Center Group, which included CSAA.
Three beta sites were selected for the initial test project to conduct tests between PSAPs and Central Stations over the Internet - York County, Va., Palo Alto (Calif.) Police Communications, and Port Orange (Fla.) Regional Public Safety Communications Center. As of Oct. 22, York County successfully completed a data template exchange between the PSAP CAD and the Central Station's alarm provider.
"It is the intention of APCO International that this joint alarm project will lead to a standard for all PSAPs who wish to use this procedure after its proven development." APCO International President Greg Ballentine said.
"Likewise, we would expect CSAA to provide these results to all its alarm companies for their use with PSAPs."
The next effort will be to define data elements that would normally be exchanged with a focus on the operational impact of the receipt of such data. The effort will likely follow the pattern of TSPs and Central Stations through the use of focus groups from private industry and PSAPs to jointly develop realistic data sharing.
CS-V-01-2004 Now ANSI Approved
CSAA is please to announce that its CS-V-01-2004 Alarm Verification and Notification Procedures Standards received final ANSI approval today from the Board of Standards Review of the American National Standards Institute (ANSI).
For the complete standards text, click here.
Save These Dates!
- May 12-15, 2005: North American Security Symposium & Exposition (NASS EX),
Le Centre Sheraton, Montreal, Canada
- October 21-26, 2005: CSAA Annual Meeting, JW Marriot Ihilani Resort & Spa
at Ko Olina, Island of Oahu, Hawaii
