The Central Station Alarm Association (CSAA) is proud to announce the first central station to achieve the Five Diamond designation, Network Multifamily, in Irving, Tex. (See Central Station staff below).
Since 1982, Network Multifamily has provided in-unit monitored alarms to developers and owners of multifamily communities nationwide and has serviced over five million individual apartment homes. Maintaining a customer base of 400,000 Plus, Network employs over 247 people nationwide. Its customer service call center is staffed 24-hours a day, seven days a week. On a daily basis, 38 operators and managers handle inbound and outbound calls. Under the leadership of Ty Harden, Director of Customer Services, each employee is highly trained by industry-certified trainers, and receives an initial two weeks of structured training. Additional training is provided to permanent employees each quarter.
Eva Ramos, Gene Sadler, Darnell White. Missing in the picture is Ty Harden, Director of Customer and Special Services.
|From left to right (bottom): Christi Smith, Natalie Sampson, Carey McNeme (Central Station Manager), Tammy Miranda.
Left to right (center): Alisha Allen (Co-trainer), Mychielle Egenlon, Betty Estrada, Kendra Jeffery, Kathleen Metoyer, Marisol Estrada, Margaret Banda, Kim Miles, Ann Chaffin (National Trainer).
Left to right (back row): Belinda Stewart, Michelle Jacques, Danisia Medlock, Kim Lloyd,
CSAA's "Five Diamond 100% Operator Certified Central Station" designation is granted to those central stations who have 100% of its central station operators certified by the CSAA Central Station Operator Level I On-Line course, or in conjunction with the SIA/APCO "Train-the-Trainer" course, and further pledge to continue all future certifications through the CSAA On-Line Distance Learning course.
Companies achieving, and maintaining their Five Diamond Certification are committed to serving the public and the AHJs through the professional development and standardization of training for all their central station operators.
This certification, and its annual renewal, demonstrate a proficiency by the staff of the Five Diamond Central Station to the continual upgrade in the performance levels of central station operators who are the first line of defense in emergency response in the private sector.
CORRECTION: Associates Members Step Up
ABM Data Systems
was omitted inadvertently of the list of central station software
providers that have partnered with CSAA to promote
our new Central Station Operator level One on-line training.
CSAA is also extending a 30% discount per student until November 1, 2003 to customers of ABM Data Systems. For additional information on the software manufacturer’s discount code, contact Jim Burkey, ABM's Sales Manager, at 1-800-767-7067.